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Our Compliance Action Line

A strong, positive compliance culture, in which we strictly adhere to Fresenius Medical Care’s policies and all applicable laws and regulations in all jurisdictions is essential.

Fresenius Medical Care encourages to report potential cases of non-compliance as well as actual or perceived misconduct that violates our Code of Ethics and Business Conduct, other company guidelines or laws.

There are several ways one can do so: Employees can reach out to their managers or their superiors or to specialists in functions such as Compliance, Legal or Human Resources.

There are several ways one can do so: Employees can reach out to their managers or their superiors or to specialists in functions such as Compliance, Legal or Human Resources.

We have also set up an external hotline system – called the Compliance Action Line  – operated by an independent, certified third-party vendor for our employees and related third parties to report potential violations of laws or company guidelines.

Reports can be made confidentially and, if desired, anonymously, where legally permitted. The system is available 24 hours a day and reports can be made by telephone (using the toll-free number for your country) or by electronic platform in several local languages.

More information can be found here:

Compliance Action Line Report

In 2020, around 3,000 reports were received and processed by the responsible departments. In North America, our hotline system can be used not only for reporting compliance concerns, but also for submitting patient care reports and information security reports.

Each report is documented and reviewed based on more than 30 allegation categories. The reports received in 2020 related to different areas of our Code of Ethics and Business Conduct, including business integrity, data protection, patient care and products, and human resources/workplace. We investigate all cases of potential misconduct, take corrective measures on a case-by-case basis, and track their implementation. From the compliance reports concluded in 2020, a total of 392 led to consequential measures. These can include improving processes as well as disciplinary actions that may also result in termination of employment.

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The guidelines of our Code of Ethics and Business Conduct are mandatory for all the Company’s employees and managers.

“Creating a future worth living. For patients. Worldwide. Every day.” This is our purpose that unites all of us at Fresenius Medical Care.